Privacy Policy

The Key Man is a mobile automotive locksmith service operating in Charleston, South Carolina and surrounding areas.

We provide services including:

• Car key replacement
• Spare key creation
• Vehicle unlocking (lockout service)
• Key fob replacement
• Remote programming

Personal information collected through our Services is used solely to provide locksmith services and communicate with customers regarding their requests.

Personal Information means information that identifies, relates to, describes, or could reasonably be linked to you.

This may include:

• Name
• Phone number
• Email address
• Service address or location
• Vehicle information
• Payment details
• Communications with us

Information You Provide Directly

We may collect information when you contact us or request services, including:

• Name
• Phone number
• Email address
• Service location or address
• Vehicle year, make, and model
• Whether you currently have a working key or fob
• Payment and transaction details
• Messages or service inquiries

Communication Data

We collect and store communications between you and The Key Man, including:

• SMS/text messages
• Email correspondence
• Live chat messages (via Tawk.to or similar platforms)
• Facebook Messenger messages
• Phone call logs (and recordings if applicable)

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Device type
• Browser type
• Website usage data
• Cookies and tracking technologies

Information From Third Parties

We may receive information from third-party services including:

• Facebook
• Google
• Social media platforms
• Payment processors
• Analytics providers

We use Personal Information to:

• Respond to service inquiries
• Schedule locksmith appointments
• Provide service updates
• Process payments
• Send invoices and receipts
• Request reviews
• Provide customer support
• Improve our services
• Comply with legal obligations

We only send marketing communications if you explicitly opt in.

We do not send spam messages, and we never sell your contact information.

Our website may include tools that allow customers to request instant quotes or service estimates.

When requesting a quote, you may provide:

• Vehicle year, make, and model
• Whether a working key is available
• Contact information such as a phone number or email address

We may request contact information before revealing certain quote details. This helps:

• Prevent spam and automated requests
• Protect the accuracy of our pricing system
• Allow us to follow up about your service request

Quotes provided through our website are estimates only. Final pricing may vary depending on vehicle condition, key type, and on-site diagnostics.

We respect your privacy and use this information only to communicate about your quote or service request.

SMS (Text Messaging)

By contacting The Key Man via phone, website form, or text message, you consent to receive SMS messages related to:

• Service inquiries
• Appointment confirmations
• Job updates
• Invoice notifications
• Review requests
• Follow-ups

Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP.

For assistance, reply HELP or contact us at: info@thekeymansc.com

We do not sell or share your phone number for marketing purposes.

Live Chat (Tawk.to)

If you use our website chat feature, we may collect:

• Your name
• Phone number
• Email address
• Chat transcripts

Chat transcripts may be stored for customer service, training, documentation, and record-keeping.

Facebook Messenger & Social Media

If you contact us through Facebook Messenger or other social platforms, we may collect:

• Your name
• Username
• Message content

This information is used only for customer service and business communication.

Phone Calls

Phone calls to or from The Key Man may be logged or recorded for:

• Quality assurance
• Documentation
• Dispute resolution
• Training purposes

We may use automated systems, including software tools and artificial intelligence technologies, to assist with:

• Responding to inquiries
• Routing messages
• Generating service quotes
• Scheduling and follow-ups
• Internal analytics

These systems help improve response time and service quality.

Automated systems do not make legal, financial, or major service decisions without human involvement.

We do not sell Personal Information.

We may share information with trusted service providers that help operate our business, including:

• Payment processors
• Hosting providers
• Messaging services (such as Twilio, Resend, or Tawk)
• Analytics providers
• Legal or regulatory authorities when required by law

All service providers must maintain appropriate data protection safeguards.

Our website may use cookies and similar technologies to:

• Improve website performance
• Analyze usage
• Store preferences

You may disable cookies through your browser settings.

We retain Personal Information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and maintain business records.

Retention periods vary depending on the type of information and applicable legal requirements.

We use physical, electronic, and administrative safeguards to protect your information.

However, no internet transmission is 100% secure.

Our Services are not intended for children under 13.

We do not knowingly collect Personal Information from children under 13.

Depending on your location, you may have rights to:

• Access your Personal Information
• Request corrections
• Request deletion
• Opt out of certain data uses

To exercise these rights, contact: info@thekeymansc.com

We will respond within the timeframe required by applicable law.

Our Services are operated in the United States.

If you access our website from outside the U.S., you consent to your information being transferred to and processed in the United States.

We may update this Privacy Policy periodically.

Updates will be posted on this page with a revised “Last Updated” date.

If you have questions about this Privacy Policy, please contact:

You can also return to the homepage.