Privacy Policy
Effective Date: February 15, 2026
Last Updated: February 15, 2026
The Key Man (“Brand,” “we,” “our,” or “us”) values your privacy and takes your trust seriously. We do not sell, rent, or trade your Personal Information to any third parties for marketing or commercial purposes. Your information is used solely to provide our services, communicate with you, and operate our business.
This Privacy Policy applies to all Personal Information processed through our website (https://thekeymansc.com) and our services (collectively, the “Services”).
We comply with applicable privacy and data protection laws, including the California Consumer Privacy Act (CCPA), Colorado Privacy Act (CPA), Connecticut Data Privacy Act (CTDPA), Nevada Privacy Law, Utah Consumer Privacy Act (UCPA), Virginia Consumer Data Protection Act (VCDPA), and other applicable U.S. federal and state laws.
1. What is “Personal Information”?
Personal Information means information that identifies, relates to, describes, or could reasonably be linked to you. This may include your name, phone number, email address, service address, vehicle information, payment details, and communications with us.
2. Information We Collect
Information You Provide Directly
Name
Phone number
Email address
Service address
Vehicle information
Payment and transaction details
Communications through phone, SMS, email, website forms, live chat, or social media
Communication Data
We collect and store communications between you and The Key Man, including:
SMS/text messages
Email correspondence
Live chat messages (via Tawk.to or similar platforms)
Facebook Messenger messages
Phone call logs (and recordings if applicable)
Automatically Collected Information
We may collect:
IP address
Device type
Browser type
Website usage data
Cookies and tracking data
Information From Third Parties
We may receive information from:
Facebook
Google
Social media platforms
Payment processors
Analytics providers
3. How We Use Your Information
We use your Personal Information to:
Respond to service inquiries
Schedule appointments
Provide job updates
Process payments
Send invoices and receipts
Request reviews
Provide customer support
Improve our services
Comply with legal obligations
We only send marketing communications if you explicitly opt in.
4. SMS & Messaging Communications
SMS (Text Messaging)
By contacting The Key Man via phone, website form, or text message, you consent to receive SMS messages related to:
Service inquiries
Appointment confirmations
Job updates
Invoice notifications
Review requests
Follow-ups
Message frequency varies depending on customer interaction.
Message and data rates may apply.
You may opt out at any time by replying STOP.
For assistance, reply HELP or contact us at info@thekeymansc.com.
We do not sell, rent, or share your mobile phone number with third parties for marketing purposes.
Live Chat (Tawk.to)
If you use our website chat feature, we may collect:
Your name
Phone number
Email address
Chat transcripts
Chat transcripts may be stored for customer service, training, documentation, and record keeping.
Facebook Messenger & Social Media
If you contact us through Facebook Messenger or other social platforms, we may collect and retain:
Your name
Username
Message content
This information is used solely for customer service and business communication.
Phone Calls
Phone calls to or from The Key Man may be logged or recorded for quality assurance, documentation, dispute resolution, and training purposes.
5. Automated Systems & AI
We may use automated systems, including software tools and artificial intelligence technologies, to assist with customer communications, scheduling, message routing, service follow-ups, and internal analytics. These systems are used solely to improve response time, service quality, and operational efficiency. We do not use automated systems to make legal, financial, or similarly significant decisions about customers without human involvement.
6. Sharing of Information
We do not sell your Personal Information.
We may share information with:
Payment processors
Hosting providers
Messaging service providers (such as Twilio, Resend, and Tawk)
Analytics providers
Legal or regulatory authorities when required
All service providers are required to maintain appropriate data protection safeguards.
7. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
Improve website performance
Analyze usage
Store preferences
You may disable cookies through your browser settings.
8. Data Retention
We retain Personal Information only as long as necessary to:
Provide services
Comply with legal obligations
Resolve disputes
Maintain business records
Retention periods vary depending on the nature of the information and applicable legal requirements.
9. Data Security
We use physical, electronic, and administrative safeguards to protect your information. While we strive to protect your data, no internet transmission is 100% secure.
10. Children
Our Services are not intended for children under 13. We do not knowingly collect Personal Information from children under 13.
11. Your Rights
Depending on your location, you may have rights to:
Access your Personal Information
Request correction
Request deletion
Opt out of certain data uses
To exercise your rights, contact:
We will respond within the timeframe required by applicable law.
12. International Users
Our Services are operated in the United States. If you access our website from outside the U.S., you consent to your information being transferred to and processed in the United States.
13. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.
If you have any questions about this Privacy Policy, please contact:
The Key Man
Email: info@thekeymansc.com
Website: https://thekeymansc.com